| Publisher | BMC Software | ||
|---|---|---|---|
| Format | 390.5KB PDF | Date added | 25 Apr 2007 |
| Topics | Help Desk, Business Management, Service Level Management | ||
| Downloads | 260 | ||
Enterprises are looking to technology to help them streamline their service request and fulfillment processes end to end. BMC Software is helping customers in this area by extending its Business Service Management (BSM) solutions to include the management of service requests. The BMC solution - BMC Service Request Management - eliminates the inefficiencies of fragmented service request and fulfillment processes. Employees can find and request the services they need from a single, centralized online catalog, regardless of the type of service or the department that provides it. The solution triggers all the necessary processes, most of which are automated, to fulfill the request. This paper presents BMC Service Request Management, and explores how this solution contributes to a comprehensive BSM approach.
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