| Publisher | BMC Software | ||
|---|---|---|---|
| Format | 454.7KB PDF | Date added | 01 May 2007 |
| Topics | Help Desk, Business Management, Service Level Management | ||
| Downloads | 106 | ||
Service request management technology is evolving, giving employees the luxury of one-stop, online shopping for all the services they need. It also gives the service providers in the organization a single place to advertise their services to employees. It's like having a service supermarket at the employees' fingertips. The business benefits are significant. Because the system employs standard, repeatable, best-practice processes for handling requests, it reduces business risk and gives management greater insight into service delivery quality and costs. Services are delivered quickly, effectively, and at a lower cost. This paper discusses the need for a service request management solution that enables enterprises to realize these business benefits and examines the criteria that a service request management solution should meet.
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