Hospital outpatient clinics often suffer from overcrowding and long waiting periods. University Children's Hospital, Belgrade, is no different. To combat these issues and help put patients and staff at ease, the hospital is using an automated appointments scheduling system to transform its outpatient care. Before writing the appointment-scheduling software application, the hospital's information technology team worked with IBSG to revise its outpatient appointment-scheduling system from the ground up to make sure that the new, automated workflow would be as effective as possible and would avoid the pitfalls of replicating an inefficient manual system online. The resulting application, written in Java for the Linux operating system, provides a single, computerized scheduling system for all outpatient clinics at the hospital.
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