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Enterprise applications Toolkit

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Call Center Operations

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24 out of 50 users found this white paper useful


Publisher Intellias
Publisher Registration N/A
Topics Call Center - Contact, ERP, Application Development Date added 03 May 2007
Downloads 48 Format PDF

The customer, a Swiss company specializing in development and marketing of workflow management software, had already had call center operations system partially implemented but would like to re-engineer the existing software and develop scalable, extensible and easy to support modules with excellent architecture. The software developed by Intellias Team represents a distributed time management and planning system. Additionally, it can be fairly considered as a basic level ERP system.

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24 out of 50 users found this white paper useful


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