Oakwood Worldwide, a leader in the corporate housing market, used HP 3000 mainframe-based systems for business functions such as managing reservations, sales opportunities, and housing services. However, the company's salesforce had difficulty accessing and tracking sales information. Workers needed help from the IT staff to create customized reports, and the systems were time-consuming to maintain. In addition, a changing customer base was demanding more information about Oakwood services and more ways to access that information. To improve operations and customer service, Oakwood moved to Microsoft SQL Server 2000, implemented Microsoft BizTalk Server 2004, and deployed solutions from Siebel Systems.
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