| Publisher | Avaya | ||
|---|---|---|---|
| Format | Date added | 28 Apr 2007 | |
| Topics | Communications Software, Voice Recognition | ||
| Downloads | 213 | ||
Scottish and Southern Energy (SSE) is one of the largest utility providers in the United Kingdom, with operations throughout England, Scotland and Wales. The challenge was to increase number of customers using SSE's Meterline self-service application, as well as to improve the customer experience. As a solution the company deployed the Avaya Interactive Response system and Sabio's Meterline Voice Self-Service application, as well Nuance speech recognition software.
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