RSUI is a leading underwriter of wholesale specialty insurance. The challenge was to gain a competitive edge in the marketplace by implementing a converged messaging system that would allow its underwriters to improve response times, and better organize and respond to phone, fax or e-mail messages. By foregoing traditional voice mail and choosing Avaya Modular Messaging, Royal Specialty is providing faster and more accurate responses to client requests, and is better able to bring in new business and increase revenue.
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