A retailer operates large-format general merchandise stores - including discount stores, moderate-priced promotional stores and traditional department stores - in the United States. The company also operates an online business. The retailer wanted to ensure business continuity planning and disaster recovery in all its data centers and contact centers. Hence, the retailer needed a mechanism to monitor the IT and telecom infrastructure. As a solution the company deployed Avaya Interactive Response System and RSI's NetWatch SNMP Monitor.
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