Rakuten Inc., founded in 1997, has thrived by developing new business opportunities, based primarily on Internet kiosks. The challenge was to update and interoperate 12 office locations with disparate systems onto a single communications infrastructure and reporting system without disrupting daily business. Enable coworkers across all locations to do more with less while reducing costs. As a solution the company chose to implement Avaya Communication Manager Software onto the network and installing over 1,400 Avaya 4620 IP telephones, Rakuten was able to optimize their operational effectiveness and reduce costs by connecting 12 office locations, streamlining reporting, and improving employee productivity thanks to the system's advanced features and functionality.
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