The financial services industry is being buffeted by large changes, both from innovative competitors and demanding customers. Classic business models are feeling the pressure; their days are numbered. To survive in this new environment, firms will have to fundamentally change the way they approach their business. Whether a financial services firm adopts a deconstruction or consolidation strategy, it must find an efficient way to manage the services it delivers to customers - whether they originate with internal groups or with external partners. The key is business integration - a systematic approach to managing multiple infrastructures and proliferated systems.
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