| Publisher | Avaya | ||
|---|---|---|---|
| Format | Date added | 25 Apr 2007 | |
| Topics | Voice Recognition, Call Center - Contact | ||
| Downloads | 241 | ||
At one of the nation's largest insurers of specialty vehicles and watercraft, a call center handles policyholder claims and assists insurance agents by quoting, booking and servicing new insurance policies. The challenge was to provide high-quality customer service despite the increase in call volume and insurance products. As a solution the company deployed the Avaya Interactive Response System and Gold Systems' insurance applications.
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