| Publisher | Avaya | ||
|---|---|---|---|
| Format | Date added | 24 Apr 2007 | |
| Topics | VoIP - IP Telephony, Voice Mail, Call Center - Contact | ||
| Downloads | 84 | ||
ICSTIS is the London based, industry-funded Independent Committee for the Supervision of Standards of Telephone Information Services. ICSTIS needed to improve their responsiveness to enquiries from the public. With a small contact centre already in place, the increasing pressure for advice and up to date information was making it impossible to meet demands. As a solution the company implemented IP Office as an Applications Gateway, using Avaya VoiceMail Pro with Text-to-Speech for customer call handling.
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