| Publisher | Avaya | ||
|---|---|---|---|
| Format | Date added | 29 May 2009 | |
| Topics | XML, Voice Recognition | ||
| Downloads | 89 | ||
A leading national large-format retailer of home textiles, housewares and decorative home accessories has over 400 stores in the United States and Canada. The home retailer's expansion made limitations inherent in the existing Touch-Tone systems increasingly apparent. Real Soft, Inc. (RSI) implemented automated speech recognition system by collaborating with ScanSoft and SPS (an Avaya Business Partner). The solution included a VoiceXML application running on an Avaya Interactive Response System using SpeechWorks OpenSpeech DialogModule (OSDM) for grammar validation.
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