GZL International Travel Service Ltd. (GZL) is the largest and most reputable travel agency in South China. The company wanted to build a new customer service contact center which would enable GZL International Travel Service Ltd. (GZL) to enhance sales response, improve sales performance, customer service, operational efficiency and reduce operational costs. As a solution a flexible, easily implemented and maintained Avaya Contact Center Solution that enhances sales, delivers great customer service and reduces costs.
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