Small and medium-sized businesses face challenging problems and obstacles to achieve business success. One challenge has been to find effective, efficient, and complete automated solutions to address IT management needs that fit their specific operational needs and budgets. As part of a comprehensive IBM effort, involving all its corporate functions, IBM Tivoli has created the Express family of solutions to fill this gap. This paper first discusses the unique challenges faced by IT operating in mid-market companies. It then describes just how the EXPRESS family of solutions addresses these needs.
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