| Publisher | Avaya | ||
|---|---|---|---|
| Format | Date added | 18 Apr 2007 | |
| Topics | VoIP - IP Telephony, Voice Mail, Call Center - Contact | ||
| Downloads | 34 | ||
Founded in the early 1900's as a manufacturer of parts for restaurant machines, Franklin Machine Products (FMP) has evolved to become a leading distributor of foodservice machine parts in the United States. FMP needed to overcome limited switch capability on its old switch and poor call reporting capabilities. Initially, Franklin Machines implemented an Avaya IP Office IP406, and then upgraded to Avaya IP Office IP412 with an Avaya Contact Center Solution equipped with Avaya Voicemail Pro and Avaya Phone Manager Pro.
Did you find this white paper useful?
23 out of 50 users found this white paper useful
Related white papers
IT Manager Webcast: Technical Talks With Tim Vander Kooi: Integrated Communications (Level 200)
Employees in the organization want access to information and people regardless of what device they use; the ability to instantly see the status of colleagues and chat with them is...
Momentum Webcast: The Future of Business Productivity (Level 100)
Unified Communications and Collaboration platform provides seamless user experience, increases efficiency and saves cost for businesses. The attendee of this webcast will discover how Microsoft Business Productivity solutions help organizations...
Data Replication: Do More with your Data
Are you leveraging your data assets across your global enterprise? Sybase Replication Server moves and synchronizes data across the enterprise to meet a host of competing challenges in the...
Building Reliable IP Telephony Systems
Reliability is the most critical aspect of a business phone system. IP telephony systems will deliver differing service levels because their architecture is fundamentally different. Ironically, optimal architecture and design...
From Voice over IP to Unified Communications: Simplify System Management
Telephone system manageability depends to a great extent on the underlying architecture of the voice system. Some platforms are extensions of legacy voice switches, others are built on top of...
IP Telephony from A to Z
Making the decision to switch to IP telephony and deploying the system is no small task. But help is here. Download this complementary e-book to assist you with your pre-decision...
IP Unified Communications Systems Total Cost of Ownership (TCO) Whitepaper
Get a handle on potential IP unified communications (UC) costs in this whitepaper. Capture and assess the costs incurred and savings delivered by a state-of-the-art UC solution for any size...
