| Publisher | Red Hat | ||
|---|---|---|---|
| Format | Date added | 18 Apr 2007 | |
| Topics | Database Management, Linux - Open Source, Linux Server OS | ||
| Downloads | 39 | ||
UTI Bank was one of the first private banks to launch operations in the country in 1994, after the Government of India passed a resolution in favor of privatization. The bank wanted to customize CRM to a high degree and handle a rapidly scaling call workload without any disruption in services. The bank also wanted to allow call center agents to have an "Always connected" view of the database. UTI Bank implemented Oracle 11i E- business Suite for its CRM needs. An IVR extracts customer data, which is populated on the call center agents desktop. With a browser based view of the customer's record, the agent can process the customer's queries faster, resulting in a higher throughput.
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