To better compete in the fast-paced world of investment management, Russell Investment Group sought an easy-to-use handheld device offering phone service, wireless e-mail, and advanced data security features. This case study details the advantages that Russell's global workforce is realizing since the company deployed Palm® Treo™ smartphones with Good™ Mobile Messaging, including:
- Strengthened customer relationships
- Improved mobile productivity
- Simplified IT support
Did you find this white paper useful?
24 out of 50 users found this white paper useful
Related white papers
Microsoft Windows XP: How to Prepare to Upgrade to Windows XP from Windows 98 or Windows Millennium Edition
During this session, we will discuss best practices to use when preparing a computer that is running Microsoft Windows 98 or Microsoft Windows Millennium Edition (Me) to upgrade to Microsoft...
Trialware: Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support
Now you can sit at your desk and solve the toughest support problems, remotely. Sure, you can visit all your employees or customers and solve their support issues at their...
New Microsoft Windows XP Command-line Tools and Troubleshooting Utilities
During this session, we will describe the new tools that ship in Microsoft Windows XP as well as the support tools, and how they can be used by support professionals....
Help Maximize Customer Base and Revenue: Optimize the Efficiency and Cost of Account Opening Processes
Driven by customer expectations and competitive pressures from market leaders, banks are reassessing their delivery and customer management strategies. By eliminating inefficiencies, they are able to reduce costs and attract...
Knowledge Management for Customer Service: Ingredients for Success
As enterprises increasingly use customer service to differentiate themselves, knowledge management has gained prominence as a strategic initiative. A key enabler, it allows businesses to use their knowledge assets to...
HelpDesk: With Touchpaper, the Post Gets Delivered!
As the subsidiary of Deutsche Post AG (German Post Office), Deutsche Post Customer Service Center GmbH offers various services in the area of customer communication and customer process management. At...
Consulting Firm Acquires Seven Companies, Doesn't Miss a Call
This case study examines how Navigant Consulting, an independent consulting firm, used a single, converged IP network to help a dynamic global workforce improve responsiveness to clients -- regardless of...
