| Publisher | Cisco Systems | ||
|---|---|---|---|
| Format | WORD | Date added | 18 Mar 2009 |
| Topics | Knowledge and Data Management, Middleware, Data Quality, OS Interoperability, IT Reliability, Upgrades and Migration, Service-Oriented Architecture | ||
| Downloads | 10 | ||
This paper offers highlights from an interview with Cisco senior vice president Gary Bridge and other data integration experts. It presents new approaches to creating a Service Oriented Architecture for integrating structured and unstructured transactional and content-based data, with a goal toward enhancing the customer experience.
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