| Publisher | Avaya | ||
|---|---|---|---|
| Format | 335.9KB PDF | Date added | 01 Dec 2005 |
| Topics | VoIP - IP Telephony, Call Center - Contact, Service-Oriented Architecture | ||
| Downloads | 48 | ||
The Avaya Voice Portal architecture addresses the needs of the Information Technology (IT) purchasers, managers, and implementers by offering the manageability, reliability and scalability of a software-based media processing appliance coupled with the ease of integration and programmability in Web and Service Oriented Architectures. By offering robust Speech and Touch-tone capabilities in a package that is easy to install, maintain, and modify, CIOs can integrate historic "Call Center Only" capabilities into the IT fabric of enterprises of all sizes.
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