| Publisher | Lithium | ||
|---|---|---|---|
| Format | Date added | 18 Mar 2009 | |
| Topics | Customer Support Services, Web Content Management, Site Marketing, ROI - TCO, Strategic Planning | ||
| Downloads | 93 | ||
Harnessing customer feedback to improve your products and services can translate into a real competitive advantage. That's why a growing number of companies are deploying online support communities. Indeed, a well designed and properly moderated online support community delivers a number of key business benefits, including the ability to:
- Decrease support costs
- Improve customer satisfaction
- Build customer loyalty
- Increase sales
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