Enterprise business processes and partner relationships will become more integrated, more automated, and more dynamic over time because of advances in service oriented architectures. The dynamic interaction of multiple services will mask the root cause of many transactional problems, particularly those caused by applications returning errors instead of valid transactional content. This paper discusses why the rate of valid transaction completion should be the key monitored metric for IT organizations charged with managing automated processes and partner relationships. The paper also outlines how solutions, such as Certagon's Transaction Performance Management System, increase IT visibility into end-to-end transaction behavior in complex, integrated, SOA environments.
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