Columbia University's Medical Center (CUMC) provides world-class leadership in scientific research, health and medical research, and patient care. The mission of Columbia University Biomedical and Health Information Services (CUbhis) is to provide high-quality, reliable, and effective information resources and technologies. CUbhis selected CA SupportBridge Live Automation to provide a versatile, cost-effective solution for their support center. CA support automation solutions minimize IT service desk costs through problem prevention, problem deflection and call optimization.
Did you find this white paper useful?
23 out of 50 users found this white paper useful
Related white papers
Touchpaper Helps Staffordshire County Council Realise New Vision for IT
Staffordshire County Council serves a local population of 800,000 people, employing more than 30,000 staff. The council's overall aim is to make Staffordshire an even better place to live, work,...
Trialware: Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support
Now you can sit at your desk and solve the toughest support problems, remotely. Sure, you can visit all your employees or customers and solve their support issues at their...
Key Ingredients of the IT Service Desk
This insightful Gartner Consulting white paper investigates the characteristics and key elements required to operate and effective and efficient service and support center. "Key Ingredients of the IT Service Desk"...
HelpDesk: With Touchpaper, the Post Gets Delivered!
As the subsidiary of Deutsche Post AG (German Post Office), Deutsche Post Customer Service Center GmbH offers various services in the area of customer communication and customer process management. At...
Application Management Brochure
Software and patch deployment errors cost businesses billions of dollars each year, but they are preventable. The key is to implement a structured approach to preparing every application, update, and...
IT Service Management Driven by Business Objectives: An Application to Incident Management
This paper addresses the problem of ensuring business-IT alignment. It describes a method and a system for decision support in IT Service Management driven by alignment with the business objectives...
Deutsche Post - With Touchpaper, the post gets delivered!
The German Post Office Customer Service Centre is a wholly owned subsidiary of the German Post Office and functions within the organisation as a service and business process outsourcing partner....
