| Publisher | Cisco Systems | ||
|---|---|---|---|
| Format | Date added | 08 Mar 2007 | |
| Topics | VoIP - IP Telephony, Call Center - Contact, ROI - TCO | ||
| Downloads | 18 | ||
Brunel was among the first universities in the United Kingdom to adopt IP telephony and has been a Cisco customer since 1999. The university wanted to execute a master plan that will enlarge its Uxbridge campus and concentrate almost all of its teaching, research and administrative facilities there. The university then engaged IBM Global Services to design and deliver an end-to-end IP network, based almost entirely on Cisco IP Communications solutions. IBM and Cisco have created a global alliance to provide solutions, services, and technologies that support on-demand businesses and organizations. The companies offer integrated IP telephony, unified messaging, customer contact centers, rich media communications, and video conferencing solutions through IBM's Global Services organization.
Did you find this white paper useful?
27 out of 48 users found this white paper useful
Related white papers
Live Webcast: Telecoms 2.0 - Where is telecoms heading?
Telecoms 2.0 - Where is telecoms heading? UK telecoms is at a crossroads. IT managers face new demands to enable flexible working, deliver converged networks and provide support for multiple applications...
Is Now the Time to Migrate to IP Telephony? Re-evaluating the Risks and Rewards
If your business finds itself with one or more aging digital PBXs, you are facing the challenge of deciding when a migration to a new telephony environment makes sense for...
Developing the Technology Companies of Tomorrow and Creating a Global Footprint for New Ventures
The National Software Centre (NSC) in Cork is fostering the development of innovative, knowledge-intensive companies in Ireland by providing companies with access to a range of business expertise and business...
UMTS Networks: What Can Orange and Nortel Do for You?
The customer is Orange, France. Orange France is planning to launch a UMTS network that brings a new dimension of service, quality and rich end-user experience to the country. Nortel...
Brownsville, Texas Adopts Cisco IP Communications Throughout City
Located at the southernmost edge of Texas in the Rio Grande Valley, Brownsville combines considerable manufacturing strength and international trade presence with rich cultural diversity and tropical surroundings. Once the...
Children's Healthcare of Atlanta Chooses Cisco IP Communications Solutions to Improve Communication Productivity and Infrastructure Resiliency
The result of a merger between Scottish Rite Children's Medical Center and Egleston Children's Hospital in 1998, Children's Healthcare of Atlanta is ranked as the sixth leading pediatric hospital in...
Daytona Beach Community College Saves Money While Delivering Advanced Services to Students, Staff
Daytona Beach Community College (DBCC) was the first comprehensive community college to be established in Florida. As the college grew, its communications network accumulated products from several different manufacturers. By...
