| Publisher | SAP | ||
|---|---|---|---|
| Format | Date added | 01 Oct 2006 | |
| Topics | Asset Management, Help Desk, Document Management, IT HR - Staffing - Training, Cost Control - Risk Mgmt., ROI - TCO, IT Reliability, Training, Certification, Training and Certification, Collaboration Tools | ||
| Downloads | 34 | ||
In this white paper from SAP, author Stephen Hirsch examines issues related to end user acceptance and use of enterprise software. Hirsch advocates for creating a "performance cycle" that establishes user acceptance and understanding up front and maintains and develops user skills in the long term. He explains how this framework can help maximize end-user performance and ensure the overall success and ROI of your software implementation.
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