| Publisher | Cisco Systems | ||
|---|---|---|---|
| Format | 2.0MB PDF | Date added | 01 Jan 2006 |
| Topics | IP Technologies, CRM Software | ||
| Downloads | 60 | ||
As a Small or Medium-Sized Business (SMB) competing against larger companies, one knows it need to work harder, faster, and smarter to win market share. One also knows that customer satisfaction plays a crucial role in winning customers and keeping them. Integrated Customer Relationship Management (CRM) and IP Communications can help to win and retain customers by giving the powerful tracking and information access tools that the entire company can use. Converged voice and data networks and applications offer real business value by streamlining communications and pulling together vital customer information exactly when one needs it.
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