The IT Infrastructure Library (ITIL) itself is not best-practice, nor does it claim to be so. In fact, what ITIL actually says is "The IT Infrastructure Library documents industry best-practice guidance." It also states "ITIL is based on the collective experience of commercial and governmental practitioners worldwide. This has been distilled into one reliable, coherent approach, which is fast becoming a de facto standard used by some of the world's leading businesses." ITIL is nothing more than a set of books that reference other international standards, de facto-standards, best-practices, and generally accepted business books.
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