GIS is now an integral part of PSEG's outage management system, work order processing system, and customer information system. GIS at PSEG ultimately serves to reduce maintenance and service costs while increasing customer satisfaction. In order to confirm the correctness of the data that the vendor delivered, PSEG assembled a QA/QC Process Improvement Team to resolve problems through the creation of processes and supporting tools. This paper describes some areas of focus to the GIS (Geographic Information System) QA/QC Process Improvement Team at PSEG.
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