Businesses nowadays are striving to manage IT from a business perspective to improve service, reduce costs, increase business agility, and achieve regulatory compliance all while protecting profits. This paper provides overviews of identity management and ITIL; Examines the synergy between identity management and ITIL processes, focusing on those ITIL processes most relevant to identity management; Describes an approach to integrating identity management solutions with applications that support ITIL processes; Discusses the business value this approach delivers.
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