| Publisher | Serio | ||
|---|---|---|---|
| Format | 111.5KB PDF | Date added | 04 Dec 2006 |
| Topics | Help Desk, ITIL | ||
| Downloads | 82 | ||
This White Paper is for IT Service Desk and Helpdesk Managers who are trying to turn raw data gathered from IT Service Management into information on which informed management decisions can be based. The paper will be useful for those attempting to produce a management report for the first time - by offering ideas and practical suggestions.
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