| Publisher | Pink Elephant | ||
|---|---|---|---|
| Format | 150.1KB PDF | Date added | 24 Oct 2005 |
| Topics | Knowledge and Data Management, ITIL | ||
| Downloads | 1213  popular | ||
Pink Elephant now offers an easy way to efficiently organise improvement projects for IT Service Management processes. ATLAS provides access to ITIL process templates, rapid deployment guides, strategic guidance and more, all in a secure, web-hosted knowledge management system. ATLAS is a secure, web hosted knowledge management environment containing Pink Elephants highly valued IT management best practices, as well as direct access to Pink's ITIL Experts. It enables organisations to implement and manage improvement projects for their IT Service Management processes efficiently and consistently. Contained in the ATLAS database are almost 1000 individual items of Pink Elephant intellectual property. ATLAS contains IT Service Management Road Maps, per-process Rapid Deployment Guides, customisable process maps, operational templates and project plans.
Did you find this white paper useful?
21 out of 50 users found this white paper useful
Related white papers
The Evolution of Integration
Once upon a time life and information systems were simple. Then one day somebody let Pandora out of her box. Someone said -can't we add new requirements to these systems?...
The Role of Open Source Data Integration
This free-to-download whitepaper looks at how Enterprise customers are demanding project]sized data integration tools that can be scaled up to enterprise use. They donft want complex, expensive DI products that...
The Journey Along an Information-Led Transformation
A shift is underway from simple automation to business optimization, and information is at the center of it. Information, when aligned with your business strategy, holds the key to driving profitable...
The new information agenda:Do you have one?
The lack of trusted information — information that is accurate, timely and relevant— is on the minds of CEOs and senior executives around the world. a paradigm shift from siloed...
Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a...
Support Strategies: Customer Experience Management
Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering...
3 Strategies for Reducing IT Support Costs
As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is...
