| Publisher | Microsoft | ||
|---|---|---|---|
| Format | HTML | Date added | 23 Jan 2007 |
| Topics | Customer Support Services | ||
| Downloads | 10 | ||
HealthSource Plus is one of Canada's leading third-party administrators. The company helps mid-sized Canadian businesses reduce, control and manage employee group healthcare costs. With offices in Toronto, Montreal and Niagara, HealthSource Plus manages approximately $80 million in premiums covering more than 30,000 Canadians. In order to migrate to an ISO-9000 operating environment, the company had to streamline its business processes. Working with technology partner 3Peaks, HealthSource Plus adopted the Microsoft Business Solutions CRM solution to integrate its customer data on one system, and streamline its customer service and administrative processes. Microsoft CRM has helped HealthSource Plus simplify its business processes, resulting in greater employee efficiency, happier staff and better customer service.
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