A Microsoft Gold Certified Partner, TGO Consulting Inc. serves enterprise customers located in Canada and the United States. As a large part of its business, TGO Consulting provides professional services for Microsoft Dynamics GP (formerly Microsoft Business Solutions - Great Plains) and Microsoft Dynamics CRM. But the consulting company was struggling to find the balance between maintaining cost-efficient staffing and supporting irregular peaks in customers' service needs. In teaming with Microsoft Dynamics to provide Express Consulting Services to its clients, the consulting company has saved U.S.$26,400 in hardware costs and reassigned staff. Now, TGO Consulting can meet its customer expectations for response time and has gained an increased level of client trust.
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