Leading European transport company Hauser provides overland logistics solutions to European exporters and importers. As it strives to deliver a fast and reliable service, the company must have an IT infrastructure on which it can rely. Working with a bespoke Lotus Notes account management system, Hauser found that as a growing company, its existing technology was not flexible enough to handle the growth of its business. Therefore, Hauser wanted to implement a new Customer Relationship Management (CRM) solution. Hauser approached Datel who had been working with telecoms provider Pennine Telecom to develop an integrated CRM solution. The two companies built a solution based on Microsoft Dynamics CRM, Microsoft SQL Server 2000, Microsoft Exchange Server 2003, and the Avaya IP Office Telephony Solution.
Did you find this white paper useful?
25 out of 50 users found this white paper useful
Related white papers
BPM Done Right: 15 Ways To Succeed Where Others Have Failed
Business Process Management (BPM) promises are real, but the path to success is littered with pitfalls and shortcuts to failure. Adopting best practices gained from our wealth of experience can...
IBM Information Server Change Data Capture
In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily,...
Security Beyond Corporate Boundaries: Using Citrix Application Delivery to Protect Corporate Information Anywhere Business Happens
Ironclad security has become the Holy Grail for companies looking to protect corporate and customer information at large in the modern enterprise. The move toward greater data distribution -- thanks...
The End of Application Deployment: Virtualised Applications Streamline, Secure and Manage Your Business
Hundreds, even thousands, of applications serve as the life blood of each of today's distributed global enterprises - at use in more places and in more ways than ever before....
Accelerating Microsoft Windows Vista Migrations with Citrix XenApp
For many organisations, migration to Microsoft Windows Vista is not a question of "if" but "when." This inevitability is causing companies to start asking the difficult questions. This white paper...
Green IT: Reducing your Carbon Footprint with Citrix
Going green has become an imperative, not an option, for companies facing the new reality of balancing business objectives with dwindling environmental resources. Limited energy supply and skyrocketing costs are...
Massively Scalable NAS - Pre-Empting Tomorrow's Data Overload with Today's Technology
HP is launching the HP StorageWorks 9100 Extreme Data Storage System that solves challenges such as extreme scability, manageability and affordability and creates new business opportunities. HP is going to...
