South Gloucestershire Council (SGC) in southwest England provides local government services to more than 250,000 citizens. SGC wanted to replace its custom-made Customer Relationship Management (CRM) system, which lacked the features needed to deliver citizen-centric services in line with the government's transformation agenda. To deliver a system that combined ease of use with great interoperability, the council chose Microsoft Dynamics CRM 1.2. The council worked with Microsoft Gold Certified Partner Aspective to deploy the solution and replicated many of the key functions of its previous system - which had been developed over four years - in just six weeks. Microsoft Dynamics CRM has also helped improve quality of service and provided greater insight into citizens' relationships with the council.
Did you find this white paper useful?
25 out of 50 users found this white paper useful
Related white papers
Telecom 2.0: Mind over matter
ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a...
Maintenance Company Consolidates with Terminal Services
Tube Lines provides maintenance and support services for the London Underground. With employees spread across more than 90 locations, Tube Lines relied on its terminal services solution to deliver central...
An Architectural Model to Provide QoS in a Home Network and Its Evaluation in a Real Testbed
Home networks are an evolution of office local area networks, answering the need for residential distribution of broadband services. The design of a home network must strive to keep low...
Ipswitch WhatsUp Gold Distributed Edition v12 -- Remote Site Installation
WhatsUp Gold Distributed Edition is a powerful network management and application monitoring solution designed expressly for large enterprise organizations with complex multi-site networks. Reducing management complexity, the solution offers NOC-based...
Ipswitch WhatsUp Gold Premium Edition v12
WhatsUp Gold Premium Edition provides a powerful, cost-effective network and application management and monitoring solution for single-site networks of all sizes that installs, discovers and maps network connected assets in...
Ipswitch WhatsUp Gold Standard Edition v12
WhatsUp Gold Standard Edition is designed to satisfy the single site network management and monitoring needs of the most critical customers of all: small and medium businesses. WhatsUp provides 360°...
Adaptive Bandwidth Management and Reservation Scheme in Heterogeneous Wireless Networks
In order to support multiple types of service with different QoS requirements in heterogeneous wireless networks, efficient resource management, call admission control strategies, and mobility management are important issues. This...
