| Publisher | Oracle | ||
|---|---|---|---|
| Format | Date added | 02 Mar 2009 | |
| Topics | Customer Support Services | ||
| Downloads | 136 | ||
The Hong Kong and China Gas Company Limited (Towngas), a leader in the Hong Kong and China utility market, is focused on providing the highest level of customer service in a rapidly expanding business environment. Towngas - focused on providing superior customer service - sets quantified targets for service quality and conducts independent customer surveys to review its performance. In a rapidly expanding business environment, Towngas decided to replace a costly-to-operate customer information system with a best-practice Customer Relationship Management (CRM) solution to manage its customer and field service operations. The company selected Oracle's Siebel CRM for Energy, a solution specifically designed for organizations in the energy and utility industries.
Did you find this white paper useful?
29 out of 50 users found this white paper useful
Related white papers
Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a...
Support Strategies: Customer Experience Management
Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering...
3 Strategies for Reducing IT Support Costs
As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is...
Forrester Strategies for Assessing IT Business Satisfaction
If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new...
Recommended Practices for PC Fleet Management for Mid Market and EnterpriseOrganizations
PC management is both costly and ongoing. Desktop support alone soaks up 30-45 percent1 of IT budgets. But optimizing your PC fleet management strategy will produce efficiencies and lower costs. ...
Virtual IT Revolutionises IT Support with Intel? vPro? processor technology
Since its launch in 2001, Virtual IT's guiding principle has been, 'We'll look after your IT so you can look after your business'. And in a relatively short time the company...
Transform your Multi-Channel Customer Experience: Advantages of Customer Communications Management
Improving the way you communicate with customers effectively managing and delivering more personalized and unified customer communications, across today's diverse media channels can maximize returns. Further, companies are generating tens...
