The Hong Kong and China Gas Company Limited (Towngas), a leader in the Hong Kong and China utility market, is focused on providing the highest level of customer service in a rapidly expanding business environment. Towngas - focused on providing superior customer service - sets quantified targets for service quality and conducts independent customer surveys to review its performance. In a rapidly expanding business environment, Towngas decided to replace a costly-to-operate customer information system with a best-practice Customer Relationship Management (CRM) solution to manage its customer and field service operations. The company selected Oracle's Siebel CRM for Energy, a solution specifically designed for organizations in the energy and utility industries.
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