ClubCorp operates nearly 200 golf courses, country clubs, private business, sports clubs, and resorts across the globe. ClubCorp wanted to consolidate operations personnel, streamline communication, and increase efficiency within several business groups in the organization. Consolidation and streamlining had to facilitate and enhance the high-level of internal and external customer service activities of ClubCorp. To support their 19,000 employees, they implemented the BMC Service Desk Express Suite. Originally deployed in their Information Technology (IT) organization, ClubCorp has leveraged BMC Service Desk Express Suite in its other business units, resulting in cost savings and reductions.
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