| Publisher | BMC Software | ||
|---|---|---|---|
| Format | Date added | 19 Jan 2007 | |
| Topics | Help Desk, Infrastructure Management, ITIL | ||
| Downloads | 214 | ||
In an effort to consolidate its many IT systems within a centralized single point of contact, Saudi Aramco was not afraid to start fresh. The company chose BMC Remedy solutions because of their flexibility, easy customization, and their ability to integrate with other systems within the organization. As a result, the company's IT Customer Care Centre has improved efficiency and maximized business continuity. The company implemented BMC Remedy Help Desk and BMC Remedy Change Management to support IT Infrastructure Library (ITIL) best practices, while also allowing easy customization and integration with other systems.
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