| Publisher | BMC Software | ||
|---|---|---|---|
| Format | Date added | 19 Jan 2007 | |
| Topics | Help Desk, Service Level Management | ||
| Downloads | 14 | ||
Having outgrown its existing help desk, TeleSpectrum was looking for a more robust, easier-to-use solution that would automate processes, escalate issues when necessary, and allow users to enter their own tickets and check their status. The company chose the BMC Remedy IT Service Management Suite for its out-of-the-box functionality and easy adaptability.
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