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Management Toolkit

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TeleSpectrum Improves IT Service Management Efficiencies With BMC Remedy Solutions

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26 out of 50 users found this white paper useful


Publisher BMC Software
Publisher Registration N/A
Topics Help Desk, Service Level Management Date added 19 Jan 2007
Downloads 2 Format PDF

Having outgrown its existing help desk, TeleSpectrum was looking for a more robust, easier-to-use solution that would automate processes, escalate issues when necessary, and allow users to enter their own tickets and check their status. The company chose the BMC Remedy IT Service Management Suite for its out-of-the-box functionality and easy adaptability.

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26 out of 50 users found this white paper useful


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