In this paper readers will understand seven distinct visions of how and why Web self-service should be conceived, designed, and implemented. There are recurring themes about return on investment, scalability, and encouraging user adoption from the enterprise aspect, and about personalization, functionality, and ease of use from the consumer's perspective. The most important theme to understand is that all these objectives depend on both parties, businesses and consumers, deriving true value and benefit from the Web self-service channel. Simply pushing customers to a lower cost channel won't achieve sustainable business objectives.
Did you find this white paper useful?
15 out of 37 users found this white paper useful
Related white papers
Web application security: automated scanning versus manual penetration testing
Web sites are vulnerable to Web application attacks and a great percentage of these attacks occur over the HTTP/S protocols, ports that are often exposed to the entire online community....
Streamline User Administration with Novell Nsure Identity Manager 2
This information-packed white paper provides an in-depth look at the capabilities that are built into Novell Nsure Identity Manager 2, which provides an identity management foundation for account provisioning, security,...
Reduce the Risk of Costly Data Breaches: Three Pillars of Data Protection
There are numerous regulations that govern the protection of private, personal and confidential data regardless of whether the data resides on a secure mainframe computer, desktop PC or mobile device...
Data ONTAP: Best Practices for Secure Configuration
This paper provides guidelines on secure configuration of NetApp systems (including NetApp storage systems) running Data ONTAP. It is intended for storage and security administrators who wish to improve the...
SANS Tool Talk Webcast: Desktop Security - A Multi-Layered Approach to Protecting Your Investment
This informative Webcast hosted by The SANS Institute explores the threat environment that host systems face and addresses the confusion surrounding desktop technology. In addition it fully examines the available...
Gartner Report: Understanding the Nine Protection Styles of Host-Based Intrusion Prevention
This report by Neil MacDonald takes a look at the technologies available today for intrusion prevention. "The time for a more complete approach to host-based intrusion prevention is here. Traditional...
HP StorageWorks Enterprise Virtual Array Configuration Best Practices - White Paper
A business value of storage virtualization is simplified management. Storage systems that are simple to administer reduce configuration errors and save management time and money. Even with simplified storage management,...
