| Publisher | Ericsson | ||
|---|---|---|---|
| Format | 657.9KB PDF | Date added | 01 Apr 2005 |
| Topics | Mobile - Wireless Communications | ||
| Downloads | 200 | ||
The simple segmentation of mobile subscribers into prepaid and postpaid is no longer valid. Nor is it economically justifiable to have two completely separate systems for users who simply have differing payment methods. Like any mature industry today's telecom operators can utilize standardized business support systems to improve customer management, enhance cost efficiency and avoid duplication of data and functionality. This is achieved with a two-layered architecture for Convergent Charging and Business Support; comprising a telecom specific Charging Control and an industry generic Business Horizontal. The Business Horizontal is based on industry generic Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) software.
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