Advertisement
Promo

Enterprise applications Toolkit

Download now

CRM Reality Check!: Three Questions to Ask About Customer Relationship Management (CRM) Strategy for Financial Institutions

PublisherHarland Financial Solutions
Format111.6KB PDFDate added11 Jun 2002
Topics Finance
Downloads236

While unfortunate, many financial institution executives equate hearing the letters C-R-M with a wince of hype. Some technology marketers have been misleading and others, even if well intentioned, are misguided. Application providers claiming the next greatest "CRM technology" provide a confusing landscape for financial institution managers trying to assess the fundamental question - do they have a compelling need to change the way they do business? After sorting through the case for a change to a CRM business strategy, the next logical question is what technology - or more importantly, what functionality - will enable the business strategy. Lastly, what types of implementation hurdles are involved? This paper tries to provide answers to these three questions.

Download now

Did you find this white paper useful?
15 out of 50 users found this white paper useful


  • Trackback
  • Clip Link

Related white papers

Business Efficiency in Unprecedented Times

In these unprecedented times, organisations are left with no choice but to seek out more and more ways to reduce costs, improve efficiency and deliver measureable and sustainable benefits. This...


Business Efficiency in Unprecedented Times

In these unprecedented times, organisations are left with no choice but to seek out more and more ways to reduce costs, improve efficiency and deliver measureable and sustainable benefits. This...


First Malaysian Ringgit Trader Live on RTFX

CIMB Bank, the commercial banking arm of CIMB Group in Malaysia, has become the first Ringgit market-maker to go live on Thomson Reuters' RTFX (Reuters Trading for Foreign Exchange) platform....


Oh, What a Lovely War!

Despite a downturn in the global economy, 2008 saw a number of TMS vendors claiming up to 50 per cent growth in sales across the year, according to a new...


A complete view of the enterprise

Finally, in times of economic uncertainty, ompanies are insisting that CFOs lead the effort to make their operational and financial planning more agile, detailed, reliable and efficient. This research was...


Accurate Costing Is Key to Profitability

Companies worldwide are confronting a period of extreme volatility in commodity and other prices as well as exchange rates. This has intensified the challenge of dealing with changing customer requirements,...


The Financial Close: Optimizing Performance and Driving Financial Excellence

In this white paper, we discuss how corporate finance centers can overcome the barriers to a fast, high-quality close. By converging previously disparate disciplines of business intelligence; governance, risk, and compliance;...


White Paper

Featured White Paper

Selecting a Microsoft Hosted Exchange Service Provider

When it comes to the decision to outsource the delivery of your organisation's messaging solution, the task of selecting the most appropriate service provider can be daunting This whitepaper from Cobweb Solutions, Europe's leading Microsoft Hosted Exchange provider, is designed to help simplify that task for you, by arming you with the important ...

Download Now

Other White Papers

Business Efficiency in Unprecedented Times

In these unprecedented times, organisations are left with no choice but to seek out more and more...

Desktop Virtualization on IBM BladeCenter and System x Servers: Taking Back Control of the Desktop

"Operational efficiency is imperative in today's competitive marketplace. Thus, the IT strategies...

See All White Papers

Video icon

Video


Skip Sub Navigation Links to CNET Brand Links

Help

Become part of the ZDNet community.

Newsletters