Founded in 1999, HearingPlanet links patients with hearing-care providers and resources through its Web site and sales staff. By 2003, rapid growth strained the company's ability to serve its patients. Multiple applications, manual order processing, and a lack of integration between key business systems made it difficult to track orders and manage data. Then, in early 2004, HearingPlanet deployed Microsoft CRM (now part of Microsoft Dynamic) and integrated it with Microsoft Business Solutions - Great Plains (now part of Microsoft Dynamics) and software from third-party vendors.
Did you find this white paper useful?
24 out of 50 users found this white paper useful
Related white papers
IDC reports on Novell's Secure Desktop Solution: A Modern-Day Marriage of Business Benefit and Risk Reduction
The increasing mobility of the modern workforce and the competitive requirement to optimise that workforce with mobile communications has greatly increased the complexity of IT security. This IDC whitepaper examines...
IDC Executive Brief: The Rising Concerns Over Endpoint Security
Today's IT environment is increasingly vulnerable to threats and attacks, both from within and without. The most vulnerable node in the enterprise network is the endpoint. This IDC executive brief...
Identity and Security Management and Strong Information Technology Goverance
A total identity and access management (IAM) – driven goverance, risk and compliance (GRC) solution should ensure foolproof and accurate measurements of policies and practises across the enterprise. This IDC...
Balancing Security Against Productivity
What makes for great security? Is it about keeping the bad guys out or letting the good guys in? About defending attacks or preventing them? When IDG Research Services queried...
Secure Desktop On-Demand Webcast
The desktop or endpoint is one of the most vulnerable parts of your environment. Threats are everywhere. You have users who love to experiment with device settings (only to wonder...
Novell Zenworks Endpoint Security Management: Total Control from a Single Console
Still super gluing your USB ports shut? Unauthorized access to networks, lost or stolen laptops and other mobile hardware, and theft of proprietary information or intellectual property accounted for more...
Email Archiving: A Proactive Approach to e-Discovery
Email and other electronically stored documents are now routinely presented as evidence in courts of law. To ensure litigation readiness, both legal and IT departments must address the management of...
