| Publisher | Microsoft | ||
|---|---|---|---|
| Format | WORD | Date added | 11 Jan 2007 |
| Topics | VoIP - IP Telephony | ||
| Downloads | 31 | ||
Avaya's small to medium-sized customers - businesses employing fewer than 300 people - often want to implement Customer Relationship Management (CRM) applications as they upgrade or deploy new communications and contact center solutions. However, in the past, these customers found CRM offerings too costly or complex to implement, which made it difficult for Avaya to fully grow this customer base. By integrating its IP Office telephony platform with Microsoft CRM (now part of Microsoft Dynamics), Avaya can meet both the communications network and customer relationship management needs of its smaller customers.
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