GaleForce Solutions provides highly specialized Customer Relationship Management (CRM) software and related solutions to the financial services industry. Its clients are typically institutions involved in wealth management, capital markets, and retail and commercial banking. GaleForce customizes Microsoft CRM business software, now part of Microsoft Dynamics, to create easy-to-use systems designed to help financial institutions establish better customer management processes and increase team collaboration and productivity. GaleForce community bank client The Fauquier Bank (TFB) wanted a new solution that would use its account-based customer data as the basis for a more efficient customer interaction process. Since deploying the GaleForce CRM solution, TFB has enhanced its operational efficiency, improved customer loyalty and retention, and increased its revenue.
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