The Department of Corporations is the investment and financing authority in the State of California. It licenses and regulates financial-services and securities-related businesses that operate in the state. As part of a state initiative to use information technology to make state offices more responsive to the public, the Department implemented Microsoft CRM 1.2, now part of Microsoft Dynamics. In four months and well under budget, the Department replaced outmoded, inefficient systems with a comprehensive, easy-to-use, cost-effective solution, assisted by Microsoft Partner Eskel Porter Consulting. The Department's customer service operation can now efficiently receive and track public concerns and provide departmental responses. The public has responded positively to the Department's initiative, and the call center has increased its call handling capability by 50 percent.
Did you find this white paper useful?
22 out of 50 users found this white paper useful
Related white papers
Connecting international businesses securely
Globalisation, efficiency and responsiveness in an incresaingly regulatory environment
Harnessing technology for competitive advantage
The Leisure, Entertainment and Travel Services ICT transition.
PCI Compliance
The new reality for European retail companies
Stakeholders' management and collaboration
How to devise an effective communication strategy
The need for real-time communications in European logistics
Value-added services beyond transportation
e-booking and e-ticketing
How to achieve sustainable competitive advantage in the Leisure, Entertainment and Traval industry.
Live Webcast: Telecoms 2.0 - Where is telecoms heading?
Telecoms 2.0 - Where is telecoms heading? UK telecoms is at a crossroads. IT managers face new demands to enable flexible working, deliver converged networks and provide support for multiple applications...
