| Publisher | BMC Software | ||
|---|---|---|---|
| Format | Date added | 05 Jan 2007 | |
| Topics | Help Desk, Infrastructure Management, Customer Support Services | ||
| Downloads | 39 | ||
With nearly 67 percent market share, WebEx is the recognized leader in online meetings and Web conferencing services. When the company was looking for a comprehensive solution that would empower support engineers to provide immediate response to external customer issues and speed the resolution of problems, WebEx chose BMC Remedy Help Desk (a previous version of BMC Remedy Service Desk) to track and manage support calls and tickets.
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