Workspace Group is a specialized property-based business devoted to the provision of light industrial, studio, and office workspace for small businesses in London and the South East of England. The company needed an automated incident management solution to replace their existing manual processes and make responding to customer needs more efficient. The company chose BMC Magic Service Desk Suite (a previous version of BMC Service Desk Express Suite) to provide comprehensive support to all of its employees, thus enabling more effective support for customer needs.
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