The Life Division of Pacific Life Insurance Company had a strong dependency between its business and Information Technology (IT) workers. The executives, business analysts, finance personnel, and customer service representatives who rely on corporate data to do their jobs had to frequently employ IT specialists to help access the desired data and put it into meaningful reports. The process was slow for business users and exceptionally time-consuming for the IT staff. To enable its business groups to be more self-sufficient and free its IT personnel from constantly creating business reports, Pacific Life deployed Microsoft SQL Server 2005 Enterprise Edition with Business Intelligence features.
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