Advertisement
Promo

Databases Toolkit

Download now

IT Specialist Enhances Analysis and Reporting With New Business Intelligence Tools

PublisherMicrosoft
Format WORDDate added01 Jan 2007
Topics Data Mining - Analysis, Database Management, Business Intelligence - Data Warehousing
Downloads90

ECS, one of Europe's leading computer leasing and IT infrastructure management specialists, delivers a range of outsourcing and consulting services to its customers. To maximize operational efficiency, it began working with business intelligence technologies in 1999 that published weekly reports on key business outcomes. In 2004, the company expanded its business intelligence functions using Microsoft SQL Server 2000 and is now migrating analysis and reporting applications to Microsoft SQL Server 2005. This offers several new tools for integration, online analytical processing, data analysis, and reporting. ECS managers now have greater visibility of business performance by product offering.

Download now

Did you find this white paper useful?
27 out of 50 users found this white paper useful


  • Trackback
  • Clip Link

Related white papers

Business Analytics and Optimization for the Intelligent Enterprise

Based on our survey of 225 business leaders worldwide, we found that enterprises are operating with bigger blind spots and that they are making important decisions without access to the right information....


The Journey Along an Information-Led Transformation

A shift is underway from simple automation to business optimization, and information is at the center of it. Information, when aligned with your business strategy, holds the key to driving profitable...


Best Practices for Translating Customer Satisfaction into Revenue

Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a...


Support Strategies: Customer Experience Management

Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering...


3 Strategies for Reducing IT Support Costs

As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is...


Forrester Strategies for Assessing IT Business Satisfaction

If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new...


MSC Industrial Direct- customer case study

"Following a company merger, MSC Industrial Direct Co. found that duplicate customer records were disrupting the business workflow and causing sales compensation issues. MSC Industrial Direct Co. implemented the Pitney Bowes Business...


Broadband Deals? Powered by Top 10 Broadband

150+ broadband packages

Compare 30+ mobile broadband deals

Mobile Broadband »
White Paper

Featured White Paper

IBM Virtualization Services

Virtualization is a powerful technology and can have profound effects on the datacenter; however, it should be viewed as a component of an overall IT strategy that will be able to support the enterprise's needs. IDC recommends that enterprises look at the entire architecture and determine how to best deploy virtualization

Download Now

Other White Papers

HP print solutions and 3M

the objective for 3M was to optimize office printing infrastructure at 3M locations worldwide...

IBM XIV® Storage System: Thin Provisioning Reinvented

Managing IT storage infrastructure is an endless balancing act of providing enterprise-class...

See All White Papers


Skip Sub Navigation Links to CNET Brand Links

Help

Become part of the ZDNet community.

Newsletters